WooCommerce or Shopify — which platform should I use?
White Cat builds on WooCommerce as standard for new South African online stores because it gives full ownership, no per-transaction fees, and complete control over hosting and customisation. Shopify is available when the platform is already established or when the business needs a simpler admin experience without custom development. The right choice depends on product complexity, budget, long-term flexibility needs, and whether existing integrations need to carry over.
Can you migrate my existing online store?
Yes, depending on the platform and data structure. Product migration, order history, and customer records can usually be carried across, though the scope and complexity varies. If the existing store is on Shopify, WooCommerce, or a comparable platform, migration can typically be handled as part of the build scope. More unusual platforms or heavily customised setups are scoped individually before a timeline is confirmed.
What payment gateways do you support in South Africa?
Payment gateway setup guidance is included for PayFast and Peach Payments, which cover the most common South African ecommerce payment needs including credit card, EFT, and Buy Now Pay Later options. Other gateways can be integrated where there is a supported WooCommerce or Shopify plugin available. Gateway setup, account registration, and merchant account approval are handled by the business owner; White Cat handles the technical integration.
How long does an ecommerce build take?
Store Standard builds typically complete within 10 to 15 business days from an approved brief. Hybrid and Classic Custom builds take longer depending on catalogue size, integration requirements, and delivery workflow complexity. Timeline also depends on how quickly product data, imagery, and content are supplied. Ecommerce projects with large catalogues or custom logic are scoped individually before a delivery timeline is confirmed.
Do I need a care plan after my store launches?
For ecommerce sites, a care plan is strongly recommended. Payment gateway integrations, courier plugins, and WooCommerce itself require regular updates to stay secure and functional. A Care Pro or Care Custom plan provides the maintenance oversight an active store needs, including priority support when something breaks, security monitoring, backup coverage, and plugin update management.